Flying Dutchman Bikes Ltd · Co. 10644059 (England & Wales) · VAT GB264831785 · 188–192 Eversholt Street, London NW1 1BJ
Terms of service
These terms apply when you buy from Flying Dutchman, whether online, over the phone, or in one of our shops. They sit alongside your legal rights as a consumer, which they don't reduce. Please read them with our returns and refunds policy, shipping and collection policy and privacy policy.
If you're buying as a business rather than as a consumer, please contact us — different terms apply, and business customers don't have the same cancellation rights as consumers.
Who we are
Flying Dutchman Bikes Ltd, registered in England & Wales, company number 10644059. Registered office: 188–192 Eversholt Street, London, NW1 1BJ. VAT number GB 264 8317 85. We operate shops in Camden, Notting Hill and Hackney.
Placing an order
When you place an order, you're offering to buy from us. A contract is formed when we confirm your order — for online orders, when we send our confirmation; in-store, when you pay. If we can't fulfil an order (for example, an item is out of stock, or there's been a genuine pricing error), we'll tell you and refund anything you've paid.
Prices and payment
Prices are in pounds sterling and include VAT. Delivery charges, where they apply, are shown separately before you pay — see our shipping policy. Payment is taken as set out at checkout or, for made-to-order bikes, as agreed with you when you order.
Deposits and made-to-order bikes
Many of our bikes are built to your specification and assembled to order. For these, we'll agree the deposit and balance with you before you commit. Because a made-to-order bike is built to your requirements, the 14-day change-of-mind right doesn't apply, and deposits on made-to-order bikes are non-refundable. Deposits on purchases made in our shops are also non-refundable. If you order a standard, in-stock bike online, any deposit forms part of your payment and is refundable if you cancel within your 14-day window. Full details are in our returns and refunds policy.
Delivery and risk
How and when your order reaches you is covered in our shipping and collection policy. Until your order is delivered into your hands (or collected by you), it remains our responsibility, and we'll resolve anything damaged in transit.
Changing your mind, and returns
If you bought online, you have a 14-day right to cancel, subject to the conditions and exceptions in our returns and refunds policy — including how we handle a bike that has been ridden rather than simply inspected. In-store purchases are final except where something is faulty or not as described.
If something's faulty
Everything we sell must be of satisfactory quality, fit for purpose and as described — your right under the Consumer Rights Act 2015, which these terms don't affect. Our returns and refunds policy explains what to do, including the 30-day right to reject a faulty item.
Manufacturer warranties. Your bike may also carry the manufacturer's own warranty (for example, Riese & Müller's frame and battery terms). That warranty is an agreement between the manufacturer and you, the owner. We'll help you make a claim, but the warranty is the manufacturer's responsibility, and it sits on top of your statutory rights, not instead of them.
Ownership
The goods remain ours until you've paid for them in full. Once paid, they're yours.
Test rides and loan bikes
When you borrow a bike from us for a test ride or an extended loan, some sensible conditions apply:
- Please wear a correctly fitting helmet and appropriate clothing.
- Ride carefully and within the law, and never under the influence of alcohol or anything that would impair you.
- For extended loans, lock the bike to something immovable with the lock we provide, and don't lend it on to anyone else.
- Please don't modify the bike (no paint, stickers or films), and return it in the condition you borrowed it, by the agreed time.
- Tell us about any damage or issue when you bring it back.
You're responsible for loss or damage to a loan bike caused by careless or improper use while it's with you. This doesn't apply to normal wear, or to anything caused by a fault on our side. Nothing here limits our liability for death or personal injury caused by our negligence, or anything else that can't be limited by law.
Our responsibility to you
We're responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care. We're not responsible for loss that isn't foreseeable. We don't exclude or limit our liability where it would be unlawful to do so — including liability for death or personal injury caused by our negligence, for fraud, or for breach of your statutory rights.
Complaints and dispute resolution
If something's gone wrong, please tell us first — contact the shop concerned, or email enquiries@flyingdutchman.bike, and we'll do our best to put it right. We'll acknowledge your complaint promptly and aim to resolve it quickly.
If we can't resolve a complaint between us, you can use alternative dispute resolution (ADR) — an independent, government-certified service that helps settle disputes without going to court. We're happy to consider ADR through RetailADR (part of the Dispute Resolution Ombudsman, a certified provider), and we'll let you know at the time whether we agree to use it for your complaint. You can also get free, impartial advice from Citizens Advice.
General
If any part of these terms turns out to be unenforceable, the rest continue to apply. These terms are governed by the law of England & Wales, and disputes can be brought in the courts of England & Wales. We may update these terms; the version that applies to your order is the one published when you placed it.
Contact
Questions about these terms? Contact us via our contact page or email enquiries@flyingdutchman.bike.