Shipping policy

We deliver across mainland UK, and all three of our London shops offer free Click & Collect. If you're in London, we'd really encourage you to come and collect. Here's why.

Collecting from us — free, and what we recommend for London

There is a great deal built into an e-bike, and most of it lands far better in person. When you collect, we start by setting the bike up around you — saddle height and angle, bar position, brake reach, tyre pressures and suspension for your weight. That's the difference between a bike that fits from the first ride and one you slowly get used to.

Then we show you how it actually works: the motor modes and what each one does to your range, the display and app, changing gear smoothly under power, and how the lights, locks and any integrated electronics tie together. Cargo and family bikes have more to cover again — loading, straps and seats, and how the bike handles once it's carrying weight.

We'll also go through the things that keep the bike healthy and keep it yours: charging and storing the battery through winter, keeping the drivetrain clean, the quick checks worth doing before a ride, when the first service is due, and how to lock up properly in London — which lock, to what, and where. We'll note your frame number with you at the same time.

None of that reads well in a manual, and it's hard to do over the phone. It also means you meet the people who'll service the bike, and can ask the questions that only surface once you're sitting on it.

Order online, choose Click & Collect at checkout, and pick up from Camden, Notting Hill or Hackney at a time that suits you.

Accessories and small items in stock at your chosen shop are usually ready within 1–2 working days. If something's coming from another shop or from our supplier, we'll tell you the timing when you order.
Bikes — once you've ordered, we'll be in touch to arrange a time, so the bike is built, checked and ready when you arrive. Allow a little longer for a made-to-order build; we'll confirm the timing with you.
We'll email you when your order is ready. Please bring your order confirmation and, for higher-value items, photo ID and proof of address.
We hold orders for 7 days. If you need longer, tell the shop and we'll do our best to extend it.

Need to change or cancel a collection order? Contact the shop directly — see our contact page. Returns are covered by our returns and refunds policy.

Home delivery

Not in London, or collection isn't practical? We're happy to arrange delivery to addresses across mainland UK — England, Scotland and Wales.

Accessories, parts and clothing: free over £150, otherwise £4.99. Typically delivered within 5–7 working days.
Bikes bought at full price: delivery is free to UK mainland — whether you pay online at checkout or by bank transfer.
Discounted, sale and ex-display bikes: a £100 delivery charge applies to UK mainland.

Bikes are delivered by a specialist courier, fully built and safety-checked before dispatch. Typical delivery is 5–10 working days (approximate — we'll keep you updated).

Larger cargo and family bikes

Cargo and family bikes are delivered by a specialist courier, fully built and safety-checked, so your bike arrives ready to ride. If access to your address is tight — narrow passages, stairs, gated entry — let us know when you order so it can be planned for. There's no surcharge for difficult access; we simply ask that someone is available to receive the bike.

Which bikes arrive ready to ride

Collected from the shop: ready to ride, and set up to fit you.
Delivered front-loading cargo box bikes: usually delivered fully assembled and ready to ride.
Delivered boxed bikes: arrive built and safety-checked, but need minor final assembly — fitting the pedals and straightening the handlebars.

Areas beyond mainland UK

We don't offer online delivery to the Scottish Highlands & Islands, Northern Ireland, the Isle of Man or the Channel Islands. We can still get a bike to you: please contact us for a quote before ordering, and we'll arrange it directly. Click & Collect remains available to everyone.

International delivery

For deliveries outside the UK, please contact us and we'll let you know what's possible.

Checking your delivery

Please check your delivery when it arrives. If the packaging or bike is visibly damaged, note it when you sign if you can, and let us know within 24 hours so we can put it right quickly. Until your order is delivered to you, it's our responsibility — anything damaged in transit is ours to resolve, not yours.

Missed deliveries

If a delivery is attempted and no one's available, we'll be in touch to rearrange. For larger bikes delivered by arrangement, please make sure someone can be there for the agreed slot.

Questions

For anything about delivery or collection, contact the relevant shop via our contact page, or email enquiries@flyingdutchman.bike